Below is a brief description of each career opportunity at RLC Electric followed by an application at the bottom of the page.
Dispatcher: The dispatcher is responsible to:
- Assist in taking all incoming client calls if necessary, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the client takes higher priority than any other task, and that the clients are enthused about how they are treated! Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirits.
- Orchestrate the dispatching of all service calls to ensure maximum efficiency of scheduling, without compromising client satisfaction. Work closely with the Inventory manager for the most efficient delivery of parts to the technicians. Note: every effort should be made to keep the tech on the job.
- Make absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window, and re-schedule the time to the client’s satisfaction.
- Make sure that each technician is achieving the recommended number of service calls per day. Notify the Service Manager immediately if we don’t have the number of service calls required to keep all technicians busy.
- Make sure that techs are de-briefed on each call, and that they collect payment.
- Make sure that Club Membership clients are continually called. Extra scheduled service calls should be run to make up any shortfall of repair calls. Performing the budgeted number of a service and repair calls each day is critical to achieve the budgeted goal.
- Obey all Team Rules!
Inventory Manager: The Purchasing & Delivery Coordinator reports to the Service Manager and is responsible to:
- Help assure that the company generates the budgeted gross margin by purchasing equipment and parts at the lowest prices, and track material and parts costs on the financial statement to make sure it is 8% of sales or less.
- Make sure that all purchases have a purchase order and are properly marked as to which department they should be charged to.
- Arrange for efficient deliveries of parts and equipment to technicians. A technician should go to a supply house only as a last resort. Work closely with dispatch and make every effort possible to keep them on the job working, not picking up parts.
- Replenish truck stock from service invoices and materials lists turned in by techs. Only replenish a part if there is evidence that the part was used on a service call or job. Advise the service manager if parts are requested with no back-up documentation. Make sure that stock replenishment of trucks occurs at least twice a week and with the highest efficiency and time savings.
- Do not have technicians or installers make unnecessary trips for stocking, but instead, plan it around their dispatch schedule.
- Work with supply house on consignment inventory to make sure that the shop has all standard stock installation and service parts.
- Count serialized equipment on the last day of each month, and report results to the HR/Office Manager.
- Process all warranty parts and warranty labor credits quickly. Follow through to make sure that the company receives the credit quickly.
- Keep the warehouse area neat and clean
- Obey the Team Rules.
Service & Repair Technicians: The Service & Repair Technicians report to the Service Manager and are responsible to:
- Serve the clients of the company by providing expert residential electrical service.
- Wear shoe covers while in the clients home and maintain a neat work area when performing repair or scheduled service.
- Re-check the electrical and repair system one more time before leaving the client’s home, after you’ve serviced or repaired it, to make sure that the system is working properly and that we indeed fixed it right the first time.
- Always explain to the client what service you are performing and how our team provides more and better service than other companies do.
- Always be safety-conscious both on the job and while driving.
- Never sell the client a repair that they don’t need. Perform a proper inspection of the client’s system, looking for ways to prevent breakdowns, Do the right job for the client and everyone will win.
- Explain the club membership program to the client, giving them an opportunity to join. Maintain an average of converting at least 25% of non-club members and maintain a 90% renewal rate on existing club members.
- Maintain your truck to be neat and clean on the inside and outside at all times. The truck is one of the best billboards that the company has.
- Park the truck for the maximum impact of the “billboard” when possible.
- Obey the Team Rules.
Technician Expectations:
Insurance Certificates, Licenses, Etc.
On smoking, chewing, drugs, etc.
- NO smoking in company van or truck
- NO smoking in or around client home
- NO chewing tobacco during working hours
- NO cigarette packs in uniform pocket
- NO chewing tobacco box or tin can in pocket
- NO drug use PERIOD (on or off duty)
- Drug testing of every applicant and all employees, including yourself, must be done.
- Random Drug Testing of all employees must be done on a consistent basis
- Background Check-Last10 years
- Must always wear company uniform while on a call
- Must always have a clean uniform in company truck as back up
- Must report to work with a clean shaved face daily
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